What is Avast Antivirus

Avast Antivirus is a free antivirus and VPN service developed by Avast. Avast Antivirus is available for download on Microsoft Windows, masOS, Android and iOS devices.

What to do if Avast UI failed to load

Avast recently released an update of its free Antivirus and VPN software. Following this update, many users have faced an issue that the Avast UI failed to load.

You must have even attempted to restart your computer and try to launch Avast several times, but you still receive the same screen upon restart: ‘UI failed to load, AV Service is not responding.’ Then you receive the ‘Exit’ and ‘Restart-Service’ buttons on the error dialog box.

You can continue to try and restart your Windows device 4-5 times but if you still continue to get the same result, Avast UI failed to load you can manually fix it by following these simple steps. 

The steps given below will help you solve the Avast UI not loading issue and launch it without showing any errors. 

If you use an incorrect Windows Services configuration it will lead Avast Antivirus to trigger the Avast UI failed to load error, this has also been confirmed by Avast in a support article on its website. 

Follow these steps before you attempt to fix The Avast failed to load issue or reinstall the free antivirus service. 

How to Fix Avast’s error ‘UI failed to load or AV Service is not responding

Step 1. Open the Run Dialog, type services.msc and click on it

Step 2. Then search for ‘Remote Desktop Services in the Services Console.

Step 3. Click on ‘Remote Desktop Services’ under that find its ‘Startup Type’ and set it to ‘Automatic’ then click ‘Start’ to make sure that it is running. Remote Desktop services>Startup Type>Automatic>Start

Step 4. Once you follow the above steps restart your Windows PC and launch Avast. The UI failed to load will not be seen in the GUI of Avast.

Should you still face the UI failed to load error you will have to uninstall and install Avast on your computer.

How to uninstall Avast from my computer

Step 1. Open Control Panel > Programs > Programs and Features

Step 2. Select Avast Free Antivirus and press Uninstall

Step 3. Restart your computer when prompted after following the instructions shown on your screen.

Download and install Avast again after uninstalling it from your computer and you will have solved the UI not loading issue. 

You can use the same steps mentioned above to solve the same issue on AVG 

In case, you are not able to solve the UI not loading issue on AVG, try the repair method.

Here are the steps of repair method to solve the UI not loading issue.

Step 1. Visit Control Panel > Settings > Programs >  Programs and Features

Step 2. Chose Avast, click ‘Uninstall/change’ button

Step 3. Click Change and Select, ‘Repair’

Step 4. Restart your computer after Avast has made necessary changes. You will be prompted to restart your computer by Avast do not restart before that.


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